Privacy Policy

Privacy Notice — playport.net

Effective Date: 21.07.2026

This Privacy Notice sets out how playport.net (“we”, “us”, or “our”) collects, uses, discloses, and protects your information when you visit playport.net and use our services — including buying and receiving gaming skins and in-game items. Using our site and services means you accept the practices described here.

1. Who Controls Your Data

MATUSER SOLUTIONS LTD (Company No. 17340373, registered in England and Wales, acts as the Data Controller responsible for your personal data. You can reach us at info@playport.net

2. What We Collect

• Identity & Contact Details — your name, email, billing address, and similar information you give us.
• Transaction Records — order history, receipts, and payment confirmations.
• Payment Information — handled securely by our third-party payment providers; we don’t store full card numbers ourselves.
• Steam & Trading Data — your Steam username, trade URL, and the status of deliveries or transactions.
• Technical Data — IP address, device and browser type, operating system, referral source, and cookie identifiers.
• Correspondence — messages you send us via support, forms, or other communication channels.
• Verification Records — ID documents, proof of address, date of birth, and other details required for AML/KYC purposes by payment partners or regulators.

3. How We Get This Information

We gather data in a few different ways:

• Directly from you — at checkout, when creating an account, or when you contact us.
• Automatically — through cookies and analytics tools as you browse the site.
• From third parties — such as payment processors (e.g. WooCommerce, PayPal, Stripe).

4. What We Do With Your Information

We use your personal data to:

• process and fulfil your orders, including delivering CS2 items via Steam trade offers;
• keep you informed about transactions, updates, or support requests;
• keep the site and our services secure and running well (analytics, debugging, fraud and risk prevention);
• meet our legal and regulatory duties, including tax, accounting, AML/CTF, and payment-scheme rules;
• enforce our Terms of Service.

We only process data to the extent needed to fulfil your order, meet our legal obligations, and guard against fraud.

5. Who We Share It With

Your personal data may be passed on to:

• acquiring banks, card schemes, and payment processors (for fraud screening, AML checks, and chargeback handling);
• technical and operational partners (hosting, analytics, communications, customer support);
• Steam/Valve, where needed to complete a trade offer;
• regulators, authorities, or professional advisers, where the law requires it or to protect our rights.

We never sell your personal data.

Payment details are handled directly by authorised providers (e.g. PayPal, Stripe, WooCommerce). MATUSER SOLUTIONS LTD doesn’t store or access full card details.

6. How We Communicate With You

We use your email address to send:

• confirmations of orders and trades;
• service or security notifications;
• marketing messages, if you’ve opted in — you can unsubscribe at any time, though service-related emails will keep coming where necessary.

7. Cookies and Tracking Tools

We use cookies and similar technologies to run the site, remember your preferences, run analytics, and support marketing. You can manage these through your browser settings or, where available, our cookie preferences tool. Turning off certain cookies may stop some parts of the site working as intended.

8. How Long We Keep Your Data

• Support correspondence is kept for as long as needed to handle your query and maintain our records.
• KYC/AML records are kept for at least five years, or longer where financial regulation demands it.
• Cookie and analytics data is kept for its normal lifespan, or until you delete it.
• Order and transaction records are kept for up to six years to satisfy accounting and legal requirements.

9. Your Rights

Under UK GDPR, you’re entitled to:

• access, correct, or erase your personal data;
• restrict or object to certain kinds of processing;
• get a copy of your data in a portable format;
• withdraw consent, where processing relies on it;
• lodge a complaint with your supervisory authority.

To exercise any of these, contact us at info@playport.net

Our services are meant for adults aged 18 and over. We don’t knowingly collect personal data from children. If you think a child has given us information, please let us know so we can remove it.

You can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Changes to This Notice

We may update this Privacy Notice from time to time. Any changes will appear on this page with a new effective date. Continuing to use our services after an update means you accept the revised notice.

11. Sending Data Outside the UK/EEA

Your information may sometimes be transferred outside the UK/EEA — for instance, where our payment partners or banks are based elsewhere. When that happens, we put appropriate safeguards in place, such as adequacy decisions or Standard Contractual Clauses.

12. Keeping Your Data Safe

We apply technical and organisational measures — including encryption and access controls — to protect your data. That said, no system is completely secure, so keeping your login details confidential is down to you.

Some transactions may go through automated checks run by banks, payment providers, or fraud-monitoring tools, which can affect whether a transaction is accepted or declined. You’re entitled to ask for a human being to review any such automated decision.

Contact Us

MATUSER SOLUTIONS LTD, 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE

Email: info@playport.net